Shipping Policy
Order Processing Time
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All orders are processed within 1 business day (Monday–Friday).
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Orders placed after 5:00 PM EST will be processed on the next business day.
Shipping Locations
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We ship to the continental United States only.
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Shipping to Alaska, Hawaii, Puerto Rico, small U.S. islands, and military bases is not available.
Estimated Delivery Time
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Standard delivery to the continental U.S.: 5–7 business days after order processing.
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Delivery times may be extended due to customs inspections, holidays, or carrier delays.
Shipping Fees
| Shipping Method | Order Value (USD) | Shipping Fee | Carrier | Estimated Delivery Time (Business Days) |
|---|---|---|---|---|
| Standard | $0.01 – $199.99 | $9.99 | UPS | 5–7 |
| Standard | $200+ | Free | UPS | 5–7 |
| Expedited | Any | $14.99 | UPS | 2–3 |
Tracking
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Orders can be tracked at: https://www.17track.net/en
Important Notes
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For accurate delivery to remote areas, provide a physical street address. P.O. Boxes may result in delayed or limited delivery.
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Carrier delays due to weather, holidays, or other unforeseen circumstances may occur.
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Free shipping only applies to the continental U.S. Orders outside this area are not accepted.
Contact Us
For questions regarding shipping or orders:
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Phone: +1 (941) 347-7401
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Email: support@ortuer.com
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Business Hours: Monday–Friday, 10AM–6PM EST
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Address: 111 Rio Villa Dr, Punta Gorda, FL 33950, USA