Shipping Policy

Order Processing Time

  • All orders are processed within 1 business day (Monday–Friday).

  • Orders placed after 5:00 PM EST will be processed on the next business day.

Shipping Locations

  • We ship to the continental United States only.

  • Shipping to Alaska, Hawaii, Puerto Rico, small U.S. islands, and military bases is not available.

Estimated Delivery Time

  • Standard delivery to the continental U.S.: 5–7 business days after order processing.

  • Delivery times may be extended due to customs inspections, holidays, or carrier delays.

Shipping Fees

Shipping Method Order Value (USD) Shipping Fee Carrier Estimated Delivery Time (Business Days)
Standard $0.01 – $199.99 $9.99 UPS 5–7
Standard $200+ Free UPS 5–7
Expedited Any $14.99 UPS 2–3

Tracking

Important Notes

  • For accurate delivery to remote areas, provide a physical street address. P.O. Boxes may result in delayed or limited delivery.

  • Carrier delays due to weather, holidays, or other unforeseen circumstances may occur.

  • Free shipping only applies to the continental U.S. Orders outside this area are not accepted.

Contact Us

For questions regarding shipping or orders:

  • Phone: +1 (941) 347-7401

  • Email: support@ortuer.com

  • Business Hours: Monday–Friday, 10AM–6PM EST

  • Address: 111 Rio Villa Dr, Punta Gorda, FL 33950, USA