Return & Refund Policy
Return Window
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Customers can request a return or exchange within 30 days of receiving their order.
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Items must be clean, unworn, unwashed, and in their original condition, with all original tags attached.
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A 1% handling fee applies to all returns.
Return Shipping
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Customers are responsible for return shipping costs.
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Please do not return items to the original shipping address. The designated return address will be provided via email after your return request is submitted:
Return Address: 111 Rio Villa Dr, Punta Gorda, FL 33950, USA
How to Request a Return or Refund
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Find your order number from your confirmation email or receipt.
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Contact ORTUER via email: support@ortuer.com or phone: +1 (941) 347-7401 to initiate your return.
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ORTUER will provide instructions and the return address.
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Return each order separately; combining multiple orders may delay your refund.
Refund Timeline
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Once ORTUER receives your return, refunds will be processed within 3 business days.
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Refunds will be issued to the original payment method.
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Depending on your financial institution, it may take additional time for funds to appear in your account.
Eligible Items
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Returns and refunds are accepted for items that are damaged, defective, or not as described.
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Items must meet the original product standards.
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ORTUER does not accept returns for custom orders.
Important Notes
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Ensure the package is shipped to the return address provided via email; do not send items to the original shipping address.
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Include the order number and contact information with your return.
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Returns shipped without prior authorization may not be accepted.
Contact Us
For any questions regarding returns or refunds, contact us via:
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Email: support@ortuer.com
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Phone: +1 (941) 347-7401