Privacy Policy

ORTUER is committed to protecting your privacy. This Privacy Policy describes how ORTUER and its affiliates (“ORTUER,” “we,” “us,” or “our”) collect, use, and share personal information through our website https://www.ortuer.com and related services (collectively, the “Site”). By using the Site, you agree to this Privacy Policy.

We may update this Privacy Policy from time to time. Changes will be posted on this page. Please review it periodically.

COLLECTION OF PERSONAL INFORMATION

We may collect the following information:

Personal Identifiers: Name, email, phone number, mailing address, account name.
Purpose: To provide products, services, and customer support.

Transaction Information: Order details, billing data (handled securely by third-party processors), payment confirmations.
Purpose: To process orders and payments.

Demographic Information: Age, gender, profession (optional).
Purpose: To improve our products and services.

Device and Usage Information: IP address, browser type, pages visited, time on Site.
Purpose: Site optimization, user experience, and analytics.

Communications: Messages to customer service, chat records, or emails.
Purpose: To respond to inquiries, improve support, and ensure security.

Marketing Preferences: Information you provide or inferred from Site use.
Purpose: To send promotions or updates (you can opt out anytime).

Sources: Information may be collected directly, automatically through cookies and analytics, or from third-party services (social media, advertising partners).

USE OF PERSONAL INFORMATION

We use personal information to:

  • Provide and improve products, services, and Site functionality.

  • Process transactions and manage orders.

  • Communicate with you about orders, updates, or support.

  • Conduct research and analysis for product development.

  • Send marketing messages if you opt in.

  • Prevent fraud and comply with legal obligations.

SHARING OF PERSONAL INFORMATION

We do not sell personal information. We may share your information with:

  • Service providers for operations, payment processing, and marketing.

  • Affiliates for business purposes.

  • Legal authorities if required by law or to prevent fraud.

  • Business partners in the case of mergers or acquisitions.

Information you voluntarily share (reviews, photos) may be publicly visible.

DATA RETENTION

We keep personal information only as long as necessary to fulfill the purposes above, comply with legal obligations, and prevent fraud.

SECURITY

We use SSL encryption and other security measures to protect your information. While we strive to protect your data, no system is completely secure.

YOUR RIGHTS

U.S. residents can request access, correction, deletion, or opt out of certain uses of personal information. Contact us using the details below.